1. How do I place order?
> We provide a number of options to order for your convenience. Please refer to this order option page for more information.

2. What is your bank account for the payment?
> Our DBS bank account is 002-903732-1 (Bank code:7171, Branch code 002, Type: Current account). You could either make direct ATM transfer from your POSB/DBS card, or to initiate a fund transfer via Internet banking of your POSB/DBS/UOB/OCBC account.

Alternatively, if you have paypal account, you could send the payment to paypal@hourstyle.com.

You will need to contact us if you wish to pay with credit card. We are using Paypal gateway to process your credit card securely without storing any of your credit card information on our server.

3. How much is the delivery charges?
> We are having a free-delivery promotion for non-urgent delivery (2 weeks) to local address. Please click here for the fee structure.

4. Do you have a gallery for us to visit?
> We are proud to have Sunflower as our retail partner to showcase our products. They are located at City Square Mall, 3rd floor (next to Farrer Park MRT station) at Seranggon.

5.  Could we meet up for the delivery and payment within Singapore?
> Sorry to disappoint you. However we have just launched a Free-Delivery promotion for all orders above $45. You will never need to worry about pricey delivery charges.

We have secured a very reliable and economical delivery service from a local courier company which would ensure the safe delivery to your door step. You will received a call from them prior to the delivery to ensure that someone is available to receive the delivered products at your designated delivery address.

6. How long does it take for the ordered product to be delivered within Singapore?
> We will start processing your order within 24 hours after receiving your payment (you are supposed to pay within 3 days). If we have ready stock (certain hot designs only), it will take only 3 days for us to pack and hand it to our courier company. If we do not have ready stock on the design that you have selected, it will take extra 1 week for the product to be delivered to your address in Singapore. We could accommodate urgent delivery request (3-4 days) as well.

In another word, it will not take more than 2 weeks from the day of order, until the product is delivered to you.

7. What is so special about your shop? Why can’t I purchase the same product from the local gift shops?
> It is simple – we could offer much more designs as an online shop without the physical as well as cost limitation in a brick-and-mortar shop that you are familiar with. To find out more, please read more about our business model.

8. What are the payment methods that are available for me?
> We provide a number of payment options for your convenience. Please refer to this order option page for more information.

9. What do I need to do if the received product is damaged or not the one that I have ordered?
> We will advise all our customers who received unsatisfactory products to:

a. Take a photo on the product, together with the packaging of the product (in the original condition from the courier company as much as possible), then

b. Drop us an email at postsales@hOurStyle.com, attach the photo and briefly described the condition of the item(s) to us.

c. Our well-trained customer service officers will usually get back to you within 24 hours, with advices or arrangement on exchange / refund.

10. I like one of the painting within in 2-piece or 3-piece set. Could I buy only 1 piece instead of the whole set?
> Yes definitely. Please indicate clearly in your order along with the Product code for the 2-piece or 3-piece set. We will send the invoice as a single piece order accordingly.

11. How durable is your paintings and clocks?
> This series of paintings and clocks are extremely durable and our suppliers have been selling in various markets, including Europe for more than 3 years. There is no reported failure or complaint on the product quality. To find out how we did it, please take a look at hOurStyle product specification.

On top of that, you could rest your mind with our 1-year-warranty and post-sales service.

12. I am interested in bulk order, or to join you as a distributor. Is there anything for me?
> Sure! We think it is best for us to discuss on this over the phone directly. Please drop us an email with your contact number to sales@hOurStyle.com, and we will give you a call back shortly. Please be assured that special arrangement can be made to cater to your needs.