1. How do I place order?
> We provide a number of options to order for your convenience. Please refer to this order option page for more information.
2. What is your bank account for the payment?
> Our DBS bank account is 002-903732-1 (Bank code:7171, Branch code 002, Type: Current account, Account name: ZAIVATS INTERNATIONAL). You could either make direct ATM transfer from your POSB/DBS card, or to initiate a fund transfer via Internet banking of your POSB/DBS/UOB/OCBC account.
Alternatively, if you have paypal account, you could send the payment to email@example.com.
You will need to contact us if you wish to pay with credit card. We are using Paypal gateway to process your credit card securely without storing any of your credit card information on our server.
3. How much is the delivery charges?
> We are having a free-delivery promotion for non-urgent delivery (2 weeks) to local address. Please click here for the fee structure.
4. Do you have a gallery for us to visit?
> We have put up our product sample display and ordering channel at our retail partner, Magic Cube. You are invited to them at the address below. The friendly sales assistant will be able to guide you with the hard copy catalog browsing and ordering.
Address: 100 Beach Road, #01-18 Shaw Towers, S(189702)
Operating Hours: Monday to Sunday, 11:30am to 8pm. Close on selective Public Holiday only
5. Could we meet up for the delivery and payment within Singapore?
> Yes, if you prefer, we could arrange for self-collection at our retail point (Shaw Tower, Beach road). This is a good option for you if you are sensitive about the courier delivery timing, as the courier delivery might be delayed / postpone in some cases due to traffic condition, or unexpected delivery volume of the courier branch office.
However, as most of the delivery lead time goes to the production arrangement, having a self-collection usually will not speed up the available date. We have Express order service ($15 surcharge) if you need the order urgently.
By the way, we have just launched a Free-Delivery promotion for all orders above $45. You will never need to worry about pricey delivery charges.
6. How long does it take for the ordered product to be delivered within Singapore?
> We will start processing your order within 24 hours after receiving your payment. In another word, it will not take more than 2 weeks from the day of order payment, until the product is delivered to your address in Singapore under non-urgent order. We could accommodate urgent delivery request (3-5 days), or standard delivery (7-8 days) as well.
7. I don’t quite like the current size / position / colour of the clock face design in the published catalog. May I request for changes?
> Yes, we are able to provide customization service. Upon request, we could work out the draft design for your review before collecting any payment. This is a chargeable customization service, which will cost $9 to $28 depending on the complexity of the customization. Please kindly include your request in the order form, and our customer service will contact you with the actual surcharge, for your consideration.
8. What is so special about your shop? Why can’t I purchase the same product from the local gift shops?
> It is simple – we could offer much more designs as an online shop without the physical as well as cost limitation in a brick-and-mortar shop that you are familiar with. To find out more, please read more about our business model.
9. What are the payment methods that are available for me?
> We provide a number of payment options for your convenience. Please refer to this order option page for more information.
10. What do I need to do if the received product is damaged or not the one that I have ordered?
> We will advise all our customers who received unsatisfactory products to:
a. Take a photo on the product, together with the packaging of the product (in the original condition from the courier company as much as possible), then
b. Drop us an email at postsales@hOurStyle.com, attach the photo and briefly described the condition of the item(s) to us.
c. Our well-trained customer service officers will usually get back to you within 24 hours, with advices or arrangement on exchange / refund.
11. I like one of the painting within in 2-piece or 3-piece set. Could I buy only 1 piece instead of the whole set?
> Yes definitely. Please indicate clearly in your order along with the Product code for the 2-piece or 3-piece set. We will send the invoice as a single piece order accordingly.
12. How durable is your paintings and clocks?
> This series of paintings and clocks are extremely durable and our suppliers have been selling in various markets, including Europe for more than 3 years. There is no reported failure or complaint on the product quality. To find out how we did it, please take a look at hOurStyle product specification.
On top of that, you could rest your mind with our 6-month-warranty and post-sales service.
13. I am interested in bulk order, or to join you as a distributor. Is there anything for me?
> Sure! We think it is best for us to discuss on this over the phone directly. Please drop us an email with your contact number to sales@hOurStyle.com, and we will give you a call back shortly. Please be assured that special arrangement can be made to cater to your needs.